Utilizing Veterinary Technicians for Teletriage Teletriage is the preliminary assessment of a patient to determine the urgency and severity of a medical issue. Teletriage is a service that any practice can offer and shouldn’t be intimidating. This can occur with a technician through real-time video or asynchronous communication via chat- or a combination of both …
Utilizing Veterinary Technicians for Telemedicine Rechecks Veterinary technicians are a highly skilled asset to any hospital or clinic setting. Their education and expertise can be utilized in many ways through tele-triage, virtual rechecks, and tele-communication with clients. These communications can occur through live video or asynchronous chat. New wearable devices for dogs and cats can …
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Utilizing Veterinary Technicians for Drop-offs Vet drop-offs can be very time consuming and stressful for the client and veterinary staff. They are oftentimes unscheduled, the client usually has many questions and specifications, and the pet may come with an assortment of gear from bedding, blankets, clothing, leashes, collars, to medications and food. Utilizing telehealth to …
Teletriage is a great service to offer your clients- both during business hours and after hours. Most practices have already been doing this for years, traditionally by phone. Moving your clients from phone teletriage to chat or video through the Anipanion app means that you can now see the pet through pictures and videos, have …
We want to be sure we’re providing the best care possible for our patients- which can be difficult when we can’t put our hands on them! Often, that in-person physical exam is necessary for any sort of diagnosis or treatment. But what about the cases we can handle virtually, after hours needs, triage, rechecks, or …
Standard protocols make our practices more efficient and our recommendations more consistent! Most practices have protocols set for in-person care, but what about for virtual care? Here are some topics we recommend having set protocols for: Sending pre-visit information- how to download the app, how to take good pictures and videos Types of medical cases …
Starting telehealth in your practice for the first time can be a daunting task. We recommend starting small- and surgical rechecks are a great way to start. From a medical lens, most post-surgical rechecks for spays and neuters should be simple and short. Other uncomplicated procedures such as small mass removals, dental extractions, laceration repairs, …
Telehealth visits go smoother when we prepare our pet owners and set expectations for what is to come. We recommend sending a document to prior to the virtual visit appointment, either by email our through Anipanion’s live chat. Here are our examples- you are welcome to use these, or use it as a sample to …
Communicating in a digital environment, especially when discussing sensitive topics like sick pets or client finances, can be difficult and uncomfortable. Here’s a few tips Dr. Jess has learned from providing telehealth over the last several years that result in happier clients, team members, and pets. 1. Provide a warm, empathetic experience- especially when using …
Practice Self Assessment Welcome to the world of virtual health! At Anipanion, we’re here for you every step of the way—but we also know that sometimes, the first step is the hardest. Let’s start with a self-assessment. Here are ten questions you need to ask yourself—and reflect on the answers to—before you dive into selecting …
