Topic: Communication

Preparing for a Video Televisit

Telehealth visits go smoother when we prepare our pet owners and set expectations for what is to come. We recommend sending a document to prior to the virtual visit appointment, either by email our through Anipanion’s live chat. Here are our examples- you are welcome to use these, or use it as a sample to …

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Telehealth Communication Tips

Communicating in a digital environment, especially when discussing sensitive topics like sick pets or client finances, can be difficult and uncomfortable. Here’s a few tips Dr. Jess has learned from providing telehealth over the last several years that result in happier clients, team members, and pets. 1. Provide a warm, empathetic experience- especially when using …

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Practice Self Assessment

Practice Self Assessment Welcome to the world of virtual health! At Anipanion, we’re here for you every step of the way—but we also know that sometimes, the first step is the hardest. Let’s start with a self-assessment. Here are ten questions you need to ask yourself—and reflect on the answers to—before you dive into selecting …

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Telehealth Foundations: Your Starting Point to Understanding Virtual Care

Dr. Jess Trimble is a veterinarian who is passionate about how virtual health and new technologies can improve the lives of the whole veterinary team and enhance practice operations, while also improving pet health and making care more affordable. She is an experienced general practitioner, telehealth consultant, speaker, and the Chief Veterinary Officer of Anipanion.