Topic: Operations

After-visit Protocols

Standard protocols make our practices more efficient and our recommendations more consistent! Most practices have protocols set for in-person care, but what about for virtual care? Here are some topics we recommend having set protocols for: Sending pre-visit information- how to download the app, how to take good pictures and videos Types of medical cases …

After-visit Protocols Read More »


Starting telehealth in your practice for the first time can be a daunting task. We recommend starting small- and surgical rechecks are a great way to start. From a medical lens, most post-surgical rechecks for spays and neuters should be simple and short. Other uncomplicated procedures such as small mass removals, dental extractions, laceration repairs, …

Rechecks/Followups Read More »

Preparing for a Video Televisit

Telehealth visits go smoother when we prepare our pet owners and set expectations for what is to come. We recommend sending a document to prior to the virtual visit appointment, either by email our through Anipanion’s live chat. Here are our examples- you are welcome to use these, or use it as a sample to …

Preparing for a Video Televisit Read More »

Telehealth Foundations: Your Starting Point to Understanding Virtual Care

Dr. Jess Trimble is a veterinarian who is passionate about how virtual health and new technologies can improve the lives of the whole veterinary team and enhance practice operations, while also improving pet health and making care more affordable. She is an experienced general practitioner, telehealth consultant, speaker, and the Chief Veterinary Officer of Anipanion.