Protocols – Anipanion Continuing Education

Clinic Tasks that are Easy Wins for Veterinary Telehealth

Clinic Tasks that are Easy Wins for Veterinary Telehealth Although telehealth can be an intimidating and controversial term in veterinary medicine, it is something that most practices are already doing in house. If you are communicating with a client using email, text, social media, or phone calls, you are performing telehealth. Using Anipanion’s telehealth platform …

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Finding a Veterinary Telehealth Team Champion

Finding a Veterinary Telehealth Team Champion Finding a team member to lead your veterinary telehealth service is vital to the integration and success of the program. The person selected should genuinely believe that telehealth will improve patient care and client access, streamline communications, and overall benefit the practice. The telehealth team lead should be excited …

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Telehealth for Boarding and Grooming

Telehealth for Boarding and Grooming Veterinary telehealth through Anipanion has many in-hospital uses, like triage and medical rechecks, but can extend into additional non-medical services such as boarding and grooming. Utilizing Anipanion to connect with pet parents that are bringing their pets for a haircut and style, or dropping off their fur babies for a …

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Using Technicians for Virtual Surgical Check-ins

Using Technicians for Virtual Surgical Check-ins Traditionally, veterinary practices provide all pre-surgical forms and authorizations at the same time as surgical patient check-in, usually the morning of the procedure. This can be stressful to the pet owner, who is worried about their pet, and now has to sign off on forms and make decisions in …

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Utilizing Veterinary Technicians for Telemedicine Rechecks

Utilizing Veterinary Technicians for Telemedicine Rechecks Veterinary technicians are a highly skilled asset to any hospital or clinic setting. Their education and expertise can be utilized in many ways through tele-triage, virtual rechecks, and tele-communication with clients. These communications can occur through live video or asynchronous chat. New wearable devices for dogs and cats can …

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Utilizing Veterinary Technicians for Drop-offs

Utilizing Veterinary Technicians for Drop-offs Vet drop-offs can be very time consuming and stressful for the client and veterinary staff. They are oftentimes unscheduled, the client usually has many questions and specifications, and the pet may come with an assortment of gear from bedding, blankets, clothing, leashes, collars, to medications and food. Utilizing telehealth to …

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Teletriage Basics

Teletriage is a great service to offer your clients- both during business hours and after hours. Most practices have already been doing this for years, traditionally by phone. Moving your clients from phone teletriage to chat or video through the Anipanion app means that you can now see the pet through pictures and videos, have …

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After-visit Protocols

Standard protocols make our practices more efficient and our recommendations more consistent! Most practices have protocols set for in-person care, but what about for virtual care? Here are some topics we recommend having set protocols for: Sending pre-visit information- how to download the app, how to take good pictures and videos Types of medical cases …

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Rechecks/Followups

Starting telehealth in your practice for the first time can be a daunting task. We recommend starting small- and surgical rechecks are a great way to start. From a medical lens, most post-surgical rechecks for spays and neuters should be simple and short. Other uncomplicated procedures such as small mass removals, dental extractions, laceration repairs, …

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Preparing for a Video Televisit

Telehealth visits go smoother when we prepare our pet owners and set expectations for what is to come. We recommend sending a document to prior to the virtual visit appointment, either by email our through Anipanion’s live chat. Here are our examples- you are welcome to use these, or use it as a sample to …

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Topic: Protocols