Role: CSR

Telehealth for Boarding and Grooming

Telehealth for Boarding and Grooming Veterinary telehealth through Anipanion has many in-hospital uses, like triage and medical rechecks, but can extend into additional non-medical services such as boarding and grooming. Utilizing Anipanion to connect with pet parents that are bringing their pets for a haircut and style, or dropping off their fur babies for a …

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After-visit Protocols

Standard protocols make our practices more efficient and our recommendations more consistent! Most practices have protocols set for in-person care, but what about for virtual care? Here are some topics we recommend having set protocols for: Sending pre-visit information- how to download the app, how to take good pictures and videos Types of medical cases …

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Preparing for a Video Televisit

Telehealth visits go smoother when we prepare our pet owners and set expectations for what is to come. We recommend sending a document to prior to the virtual visit appointment, either by email our through Anipanion’s live chat. Here are our examples- you are welcome to use these, or use it as a sample to …

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Telehealth Communication Tips

Communicating in a digital environment, especially when discussing sensitive topics like sick pets or client finances, can be difficult and uncomfortable. Here’s a few tips Dr. Jess has learned from providing telehealth over the last several years that result in happier clients, team members, and pets. 1. Provide a warm, empathetic experience- especially when using …

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Connected Care in Practice: Using Telehealth to Improve Patient Care

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Dr. Jess Trimble is a veterinarian who is passionate about how virtual health and new technologies can improve the lives of the whole veterinary team and enhance practice operations, while also improving pet health and making care …

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Telehealth Foundations: Your Starting Point to Understanding Virtual Care

Dr. Jess Trimble is a veterinarian who is passionate about how virtual health and new technologies can improve the lives of the whole veterinary team and enhance practice operations, while also improving pet health and making care more affordable. She is an experienced general practitioner, telehealth consultant, speaker, and the Chief Veterinary Officer of Anipanion.